💰 Refund Policy
Refund Policy
Thank you for choosing Wonderfuldays purple-clay wares. We want you to be delighted with every piece of Eastern artistry you receive. If you are not completely satisfied, the following refund guidelines apply:
✅ Refund Eligibility (applicable if any of the following occurs)
- Shipping Damage：If the item arrives damaged in transit, please provide photos and your order number within 48 hours of receipt. We will arrange a free replacement or full refund at your preference.
- Significant Discrepancy：Should the received item materially differ from the product description (e.g., color or size variance beyond reasonable tolerance), contact us to initiate a return and refund.
- Incorrect Item Shipped：If you receive the wrong product, we will send the correct item or issue a full refund at no cost to you; all related shipping expenses will be borne by Wonderfuldays.
🚫 Non-Refundable Circumstances
- Items that have been used or damaged by the customer.
- Customized products (e.g., engraved or hand-painted personalization) are not eligible for return or refund unless defective.
- For international returns unrelated to product quality, the buyer is responsible for all round-trip shipping charges and any applicable customs duties.
- Requests submitted more than 7 calendar days after delivery and without prior contact to our customer service team.
💼 Refund Procedure
- Submit your request via email or online customer service.
- Provide your order number, a brief description of the issue, and clear photographs.
- Once approved, we will process the refund within 3–5 business days.
- The refund will be credited back to your original payment method (PayPal, credit card, etc.). Actual posting time depends on your payment provider.